Cha For Tea - Long Beach

relentless jt a month ago

I am writing to formally complain about a highly frustrating experience at your location today at approximately 11:30 AM.After waiting 15 to 20 minutes for my food, I noticed multiple customers who arrived after me receiving their orders first. When I walked up to the counter to check on my status, I discovered that my food had simply been set aside and forgotten. The manager, Mooney, along with the rest of the staff, were crowded around a smartphone, laughing and watching videos.It should never be the customer's responsibility to police the staff or check on their food because the employees are actively neglecting their duties. The team deliberately redirected their time and energy away from taking care of paying customers to entertain themselves on a phone. When a manager openly participates in and encourages this behavior, it shows a complete lack of leadership and standard operating procedures.I expect a much higher level of service and accountability, and I hope this matter is addressed immediately with Manager Mooney and the rest of the shift crew.

Kasandra Norian a month ago

I love the Boba here. I always get the Taro slush. With Boba and with lychee jelly and today for the first time, I added roasted brown sugar Boba. The Boba here is amazing and it’s not everywhere that has a Taro slush at this level. This place is absolutely amazing and the people who work here are wonderful. John sophea and we’re so kind helpful and thoughtful. I am so grateful for them brightening the world. They deserve raises. They were so kind and amazing and of course everything they make is wonderful. Sophea greeted me, Matt helped me make a topping decision and John made my drink. The dream team! Also the food here is absolutely amazing and it’s such a good deal. I 10 out of 10 recommend. Thank you for being you!

Frederico Alvarado 4 months ago

My favorite for popcorn chicken!! My son and I come quite often to enjoy popcorn chicken and dumplings He gets his mango green tea also very flavorful.

Jon 4 months ago

Uh what happened to portion sizes with the grilled chicken meal? I got MAYBE half a chicken thigh chopped up, but more like 1/3. You're basically just filling up on carbs from the salad dressing and rice. Very disappointed. The chicken is still delicious, but this is like half of used to be served.

Debbie alvarez Edited 8 months ago

The prices are great. And love the food and tea, get it how you like it. It would be nice if they had rewards program. Its next to Cal State, student spot.